This Cancellation & Refund Policy outlines how cancellations, rescheduling requests, and refunds are handled for services booked with Maxwell Relocations. This policy should be read together with our Terms & Conditions and the service quotation or booking confirmation.
Customers may request cancellation of a confirmed booking by contacting Maxwell Relocations through email or official customer support channels.
Cancellation requests should include the booking reference and relevant service details so that the request can be processed correctly.
If a cancellation request is received before packing, vehicle dispatch, or service mobilisation, Maxwell will review the request and process any eligible refund after deducting administrative or planning costs already incurred.
These costs may include survey visits, documentation preparation, resource allocation, or operational planning, where applicable.
If cancellation is requested after packing teams have been deployed, vehicles assigned, or goods loaded for transport, the booking may no longer be eligible for a refund.
Charges already incurred for labour, packing materials, transportation arrangements, or other operational resources may apply.
Customers may request a change in moving dates, subject to operational availability.
Where rescheduling is possible, revised schedules and charges may apply depending on logistics planning, seasonal demand, and route availability.
Refunds, where applicable, will be evaluated based on:
If a refund is approved, the amount will be adjusted after deducting applicable service costs already incurred.
If a payment has been processed incorrectly due to a billing or processing error, Maxwell Relocations will review the transaction and process the appropriate correction or refund after verification.
Customers should report any billing discrepancies promptly so they can be reviewed and resolved efficiently.
Approved refunds will generally be processed using the original method of payment, unless otherwise agreed.
Processing timelines may depend on banking systems, payment gateways, or financial institutions involved in the transaction.
Relocation and logistics operations may occasionally be affected by circumstances beyond operational control, including weather conditions, traffic disruptions, regulatory checks, or route restrictions.
Such situations do not automatically qualify for refunds unless otherwise specified in the service agreement.
If a customer has concerns regarding billing, refunds, or service charges, they are encouraged to contact Maxwell Relocations so the matter can be reviewed and resolved through transparent communication.
Maxwell Relocations
This Cancellation & Refund Policy outlines how cancellations, rescheduling requests, and refunds are handled for services booked with Maxwell Relocations. This policy should be read together with our Terms & Conditions and the service quotation or booking confirmation.
Customers may request cancellation of a confirmed booking by contacting Maxwell Relocations through email or official customer support channels.
Cancellation requests should include the booking reference and relevant service details so that the request can be processed correctly.
If a cancellation request is received before packing, vehicle dispatch, or service mobilisation, Maxwell will review the request and process any eligible refund after deducting administrative or planning costs already incurred.
These costs may include survey visits, documentation preparation, resource allocation, or operational planning, where applicable.
If cancellation is requested after packing teams have been deployed, vehicles assigned, or goods loaded for transport, the booking may no longer be eligible for a refund.
Charges already incurred for labour, packing materials, transportation arrangements, or other operational resources may apply.
Customers may request a change in moving dates, subject to operational availability.
Where rescheduling is possible, revised schedules and charges may apply depending on logistics planning, seasonal demand, and route availability.
Refunds, where applicable, will be evaluated based on:
If a refund is approved, the amount will be adjusted after deducting applicable service costs already incurred.
If a payment has been processed incorrectly due to a billing or processing error, Maxwell Relocations will review the transaction and process the appropriate correction or refund after verification.
Customers should report any billing discrepancies promptly so they can be reviewed and resolved efficiently.
Approved refunds will generally be processed using the original method of payment, unless otherwise agreed.
Processing timelines may depend on banking systems, payment gateways, or financial institutions involved in the transaction.
Relocation and logistics operations may occasionally be affected by circumstances beyond operational control, including weather conditions, traffic disruptions, regulatory checks, or route restrictions.
Such situations do not automatically qualify for refunds unless otherwise specified in the service agreement.
If a customer has concerns regarding billing, refunds, or service charges, they are encouraged to contact Maxwell Relocations so the matter can be reviewed and resolved through transparent communication.
Maxwell Relocations